Shipping & Return Policy

Privacy, Warranty, Shipping & Return Policy: Titan Gun Safe, Pistol Vault

Privacy:

We value your privacy, therefore we do not share your information with any third party. All information collected for the sole purpose of securing the transaction and shipping to your destination.

Your telephone number we will only be used if we have questions regarding an order you have placed on-line or will assist the shipper to contact you in case of delivery problem.

We collect e-mail address of those who purchase from us and from those who opt-in to our e-mail list. The information we collect is used by us to contact consumers if necessary, or for marketing purposes. If you do not want to receive e-mail from us in the future, you simply don't subscribe to our mailing list.

With respect to cookies: We do not use cookies to record session information's.

With respect to security: We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site.
We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.

Tax Information:

There is no tax collected on any products unless you are ordering from California. We do not charge tax, we collect it for the state. California state sales tax 8.25%.

Warranty:

We warrant that all products manufactured and sold by us are free from defects in material and workmanship and those products of our design are fit for the purpose intended by us when properly installed and used. One year limited to the replacement or repair of your product from date of purchase.

YOUR PRODUCT WARRANTY DOES NOT COVER "FORGOTTEN ACCESS CODE" OR DAMAGE CAUSED BY PRODUCT MISUSE.

Shipping:

• Shipping insurance is included with items over $100. Seller is NOT responsible for lost, stolen or damaged shipments; all claims must be settled with the shipper.
• Please provide a physical address and not a PO Box for the shipping address. FedEx can not deliver to a PO Box.
• Items usually ship out from our facility within  48-72 hours (excluding weekend and holidays) upon the receipt of full payment. You will receive tracking number via e-mail.
• Your phone number is required and it will assist the shipper to contact you in case of delivery problem.
• Delivery time is generally 2-5 business days, but the delivery time is not guaranteed. If you do not receive, your package within 7 business days after payment is made and fully cleared, please contact us. The shipping company will not accept liability for loss if reported beyond 7 days of the scheduled delivery.
  
• Full payments for orders that are received on Friday, Saturday, Sunday or Holidays, package will usually be sent out on the following business day.
• If you have any questions regarding our product, please do not hesitate to ask.

Return: Important Note (Please Read):

• Remember: your satisfaction is always our goal! Please contact us first for ANY dissatisfaction with the transaction, as we are always willing to work things out.
• Our warranty is for one year limited to the replacement or repair of your product due to manufacturing defects. Please call our office for RMA# before sending back the item.
• 15% charge-back will apply to all returned Items to cover our cost of packaging, shipping and credit card transaction fees. The product must be returned in the original package and in resellable condition.
• Customers are responsible for the freight costs on all returns.
• Please e-mail us sales@titangunvault.com with any questions.
• Our business hours are M-F 9:00am -6:00pm pacific standard time; closed on weekends & holidays.
• All e-mails will be replied within 24-48 hours, during business hours.